How to make a referral

All referrals

To make a referral, please call our central Referral Line on 0808 164 4450 or send an email to

The Referral Line operates seven days a week at the following times:

  • Monday-Friday: 8am-8pm
  • Saturday and Sunday and Bank Holidays: 9am-5pm

If you need to make an emergency referral (PICU/Acute/CAMHs) out of Referral Line hours, your call will be diverted to the service of your choice.

For planned admissions

  • Assessment arranged and undertaken via our assessment team within 5 working days
  • Feedback provided on whether our service can meet the service user’s needs
  • Assessment pack formulated including care plans and funding information
  • Admission agreed and plans for transition arranged with referring team following confirmation of acceptance of placement